- Shipping Policy
At Izyls; we strive to provide the best possible shopping experience for our valued customers. Here's what you need to know about our shipping policy :
- Shipping Methods and Times :
We offer a standars shipping method. Please allow 5 to 10 days for delivery, Note that delivery times may vary during peak seasons or due to unforeseen circumstances.
Orders are typically processed within 5 business days (excluding weekends and holidays) after payment confirmation.
You will receive a confirmation email with tracking information once your order has been shipped.
Free shipping may be available for orders exceeding €150. However, the estimated total cost will be provided during the checkout process.
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Returns and Refund Policy
We want you to be completely satisfied with your purchase from Izyls. If you're not entirely happy with your order, here's what you need to know about our returns and refund policy:
**Our products are made to order, therefore orders cannot be cancelled and our products cannot be returned or exchanged unless they are damaged or defective.
European Union 14 day cooling off period
In accordance with European regulations, if you are a customer residing within the European Union, you have the right to cancel or return your order within 14 days of receiving your items, without the need to provide any reason.
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
Return Process:
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To initiate a return, please contact us at order@customer.izyls.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Returns should be sent to the following address:
IZYLS, 1 Rue de Stockholm – 75008 Paris, France
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Please note: Items returned to us without first requesting a return will not be accepted.
Return Shipping Costs: Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part (defective or incorrect item). We recommend using a trackable shipping service to ensure that we receive your return.
- Damaged or Defective Items :
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we will assist you in resolving the issue.
Unfortunately, we do not offer direct exchanges.
Certain items, such as personalized or custom-made products, are non-returnable unless there is a defect or error in customization.
**Please note that the above policies are subject to change, and it is your responsibility to review our shipping and returns policies before making a purchase.
If you have any questions or require further assistance, please feel free to contact our customer support team.
Izyls values your satisfaction and aims to make your shopping experience as smooth as possible. Thank you for choosing us!